I have had experiences across different services and all too often find that staff are not listening. Ward 10 Victoria where it felt as though the patient charter statement displayed so prominently in waiting area was just a form of words. My experience led me to feel that there was either no care plan and a limited treatment plan and staff not listening led to two separate critical incidents.
Nurse led orthopaedic outpatients where nurse was focussed on the tasks on her check sheet and not taking my concerns (about that for which I was being assessed) on board.
A&E where I was seen by a clinician who "put words in my mouth".
It all leads me to ask the question, "do clinicians receive listening skills training? "
I have spoken to other patients who lament similar experiences. It leads me to ask myself the question "has the move to improve the science of nursing displaced the art? "
A great positive experience is that the one common factor, as one Consultant displays first class interpersonal skills.
"Has the move to improve the science of nursing displaced the art?"
About: Victoria Hospital / Geriatric Assessment Victoria Hospital Geriatric Assessment KY2 5AH Victoria Hospital / Trauma & orthopaedics Victoria Hospital Trauma & orthopaedics KY2 5AH
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