"the front desk staff at the Accident ..."
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
What I liked
the front desk staff at the Accident and Emergency.
What could be improved
Staff customer service skills and how to speak to patients and visitors alike as well as elders. Especially the Accident and Emergency where i was not informed of what i was going to expect to be done in terms of x-rays etc after i had a fall. Was kept waiting for 2 hours and had to walk out and was seen at selly Oak hospital in a quarter of the time.
would never ever visit Hearlands hospital ever again. Emotionally and physically i am left alarmed and distressed.