Was not the busiest yet still waited over 20mins for the reception staff to acknowledge people were waiting to check in. A deaf old lady in pain was at the desk for some time whilst the person behind the desk was chatting to their colleagues!!!! Disgraceful! They actually looked at her like she was the rude one interrupting!!! Nurses however were very efficient and kind once we passed that stage.
"Front staff appalling customer service"
About: Royal Sussex County Hospital / Accident and emergency Royal Sussex County Hospital Accident and emergency Brighton BN2 5BE
Posted via nhs.uk
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