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Supportive staff at Moor Green

Posted By Suecp35

"Supportive staff at Moor Green"

About: St Andrew's Healthcare Birmingham / Moor Green

(as a staff member posting for a patient/service user),

I feel like It’s a bit hectic on my ward with new patients. We are managing well and supporting each other. in my opinion, some staff don’t interact in the way we would like, but the majority of the staff are really supportive and help you when you need help and support.

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Responses

Response from Sophia Feurtado, Head of Patient Experience, Quality and Governance, St Andrew's Healthcare 7 years ago
Sophia Feurtado
Head of Patient Experience, Quality and Governance,
St Andrew's Healthcare

Submitted on 22/11/2016 at 08:15
Published on Care Opinion at 09:21

Thank you for contacting us and sharing your experience. I am pleased to hear that you are managing well and that you are all supporting each other. It is also good to hear that the majority of staff are supportive. I was interested in your comments that some staff do not interact in the way you would like. At St Andrew's we want all staff to interact with patients with compassion and in a way that is in line with St Andrew's values. If you would like to provide any further details about this please contact our patient experience team on 01606876006 or emailpatientexperience@standrew.co.uk.

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