There is no crisis care this Trust. At weekends and Friday night when they know it's the busiest time you can ring Camden Crisis Team number and it will ring continuously for 20 odd rings, never connect to an answerphone, never get picked up. When challenged about this their response was not 'we are sorry' ( this trust never says sorry) - but 'we must have been busy in A&E - we have other people to see and talk to as well you know'. So complacent about peoples's lives and risks and fears and carers desperate they cant even be bothered to switch on an answerphone at the period of the week when they know people struggle. This has happened several times and they never say sorry. If you are able to leave a message it can take over 24 hrs for them to respond and then they try once and don't bother again. So many people are harmed by this and they really don't seem to care.
If you do get taken or go to an A&E you will wait hours and hours to be seen and days if you then need a bed. What the crisis team in Camden do all the time is send the police to do 'welfare checks' knowing that this increases the risk to very ill people. The policeman who comes to my brother says it is so they can tick a box and shut the file down as actioned. It is an awful awful Trust and has been for several years and CQC think so aswell. If you are acutely unwell you'd be better off roaming the streets of London as you will get more support from complete strangers than you ever will from a CANDI crisis team.
"Crisis Care"
About: Camden and Islington NHS Foundation Trust Camden and Islington NHS Foundation Trust London NW1 0PE
Posted via nhs.uk
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