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Upsetting care

Story from nhs.uk

"Upsetting care"

About: Darlington Memorial Hospital / General surgery

While on the surgical day unit I have mixed feelings. In the morning until afternoon my care was very good and nurses were very understanding of my reaction to the anaesetic. However later in I felt like I was more of a burden and a bed space rather then a person who was feeling ill. One health care in particular was rude and very Abrupt. My head was bumped by staff when I dizzy and they pulled a recliner chair back to fast and I hit my head off the side. There was no apology. Then I was made to feel it was my fault. However, when I had to stay overnight because these affects I could fault the care I received from ward 62 lovely staff .

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 18/11/2016 at 09:27
Published on nhs.uk on 19/11/2016 at 01:31

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Ward Manager

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

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