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"The kindest staff and best hospital experience."

About: Liverpool Heart and Chest Hospital NHS Trust HQ / Cardiology

Having undergone a heart procedure last Friday, I cannot speak highly enough of the care which I received. I was admitted to the Holly Suite where I was met by smiling staff who calmed me ready for my operation. Once I was in the operating theatre, all of the members of staff surrounding me introduced themselves to me one at a time and explained their role in the procedure. I found this very comforting and caring of them to take the time to do this to ensure that I felt calm and relaxed. They were constantly reassuring me throughout the operation and I felt very included in decisions that were being made. Once the operation was over and I was recovering in aftercare, the nurses continued to put a smile on my face by telling jokes and making me feel as comfortable as possible. I have now had 2 operations at the Holly Suite and can't thank the staff enough for the high level of care they have provided.

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Responses

Response from Liverpool Heart and Chest NHS Foundation Trust 7 years ago
Liverpool Heart and Chest NHS Foundation Trust
Submitted on 22/11/2016 at 12:00
Published on Care Opinion at 13:19


Dear Georgie,

Thank you so much for taking the time to share your feedback following your operation at LHCH. We're really glad to hear that the care you received from our staff in Holly Suite and in Theatres was calming, comforting and of a high level. We're also pleased to hear that the staff introduced themselves and their roles - this is really important and we know what a difference this makes to patients and families, particularly at an anxious time.

We do hope you're recovering well and send our very best wishes.

Thank you

All at LHCH

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