"The out-patient's area is ..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
What I liked
The out-patient's area is very pleasant and clean, the staff in that area were extremely helpful and professional.
What could be improved
Directions to other parts of the hospital could be a little clearer
I was struggling with taking injections, finally the consultant stated he was discharging me.
I found the action of this person and his team to be well below the expectation of any professional person, especially a consultant.
I strongly suggest that for anyone attending this hospital, DO NOT GO ON YOUR OWN, always take someone with you, and I feel sure, you will receive much better care.
As for me, I now have no one looking after me, though I'm continuing to inject Insulin, but no person monitors me, helps me, takes blood for HbA1c. My life expectancy is now rather limited, thanks to this department. Oh, writing any complaint would be a waste of time, they have a good system which protects the staff and especially the consultant.
Pity really, it could be a really good place. Sadly for me, my experience was anything but professional from them.
A few months ago, I fractured my ankle, when I arrived at the LRI, at 04.00 hours, my bandage was removed, a nurse examined my foot and suggested there could be a fracture, the doctor came would quickly looked at my foot, said I would have to drive home (with a fractured foot), and return again in 4 hours, when the radiographer will be awake. Wow what a Casualty, they do not deliver a 24 hour care, yet they cover a huge area of the North West.
My biggest advise for anyone going into Lancaster, ALWAYS TAKE SOMEONE WITH YOU, they seem to react differently if there are more than one. Hence, the issue out a much better, more professional quality of care.