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Excellent service. Consultant ...

Story from nhs.uk

"Excellent service. Consultant ..."

About: Rotherham Hospital

(as the patient),

What I liked

Excellent service. Consultant was pleasant and put us at ease. They explained what was going to happen, did the scope themselves. Then arranged a hearing test. We returned to see them and obtained a prescription. All within one hour. The nurses and reception staff were friendly and efficient. From an appreciative patient and his wife - thanks.

What could be improved

Nothing in regard to clinical care but the parking is difficult!

Anything else?

It is far better to attend for consultation and have test undertaken on the same day (and be given a diagnosis) than have to return; especially when you work full time and on shifts.

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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group 13 years ago
Helen Wyatt
Manager, Patient and Public Involvement , Quality Assurance Team,
Rotherham Clinical Commissioning Group

I support the organisation in making sure that the voice of patients and the public is heard and used in planning services. This involves running events, managing surveys, and building networks with the local community.

Submitted on 21/05/2010 at 13:01
Published on Care Opinion at 01:00

Thanks for your post; I will ensure your comments and suggestions are passed on the the hospital staff

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