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No body present to take care

Story from nhs.uk

"No body present to take care"

About: Hillingdon Hospital / Maternity

I'm writing this feed back sitting in the ante natal reception. My wife is pregnant for the 2nd time. This is the 1st appointment I got to see the midwife after so many phone calls I made to the hospital. Finally they gave us appointment on a Sunday at 9am. We have arrived 10mins before the appointment time.the place was very quite no staff was around not enough lighting. I saw a nurse passing us after 15mins I showed my appointment letter and asked the nurse whether they can help? The nurse was very rude to me and said some one will come. Now time is 9.25 just now one midwife came and gave my wife to get urine sample and fill the form. And the nurse disappeared for a while. Then the nurse took my wife into the room and left me outside. Why?

I m really worried now because the first appointment itself there is no category of friendly service then how can I trust that I will get the good service we will get in the coming months! My wife had the first baby at West Middlesex hospital and the care through the pregnancy was amazing.

Can you please let me know can we go back to West Middlesex hospital to continue the medical service.

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Responses

Response from Hillingdon Hospital 7 years ago
Hillingdon Hospital

Submitted on 28/11/2016 at 07:34
Published on nhs.uk on 29/11/2016 at 01:31

Thank you for your comment. I am sorry that your first experience with the team was not positive and that the midwife was late for your appointment.

I apologise that your first interaction with a staff member is being described as rude. This attitude goes against the Trust CARES values. However your first encounter with the staff in no way reflects the care your wife will receive during her pregnancy. I hope that the rest of your appointment was to your satisfaction.

In regards to changing hospitals, that is completely your choice to make.

If you wish for further advice or information do contact me directly

With regards

Juliette Renaud

Community & Antenatal Manager

01895 279 465

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