"Poor communication and patient care"

The admin team at this hospital failed to pass on my patient notes and requests to the hospital where I was to have my follow up procedure. This resulted in further complications which caused me to experience a lot more pain and time off work. I ended up having the second procedure 12 weeks after I was supposed to. I also reported to the hospital I was losing blood in my urine, their response was that this is normal. They failed to ask how much blood I was losing. I suggested that my stent had moved and this was causing my increased pain and blood loss. They said the stent cannot move. When I finally had the follow up procedure they found my stent had moved and was cutting into my bladder wall. This is potentially life threatening. The admin staff at this hospital do not take the required level of care a medical practice is expected to do so.