"Unable to get physiotherapy after MS relapse"

About: Calderdale PCT / Community physiotherapy

(as the patient),

I booked to see the Calderdale physio, she cancelled due to illness, not seen or heard anything since, useless.

6 months on I could do with it again, but is it worth a phone call?

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Responses

Response from Anne Catchpole, Assistant Director of Involvement, NHS Calderdale

Thank you for taking the time to tell us about your experience. I am really sorry you have had a poor experience and that they didn't rearrange your appointment.

This service is provide for us by Calderdale & Huddersfield NHS Foundation Trust and I will pass your comments on to them so they can look into the matter.

What I would suggest you can do is either:

- If you have the contact details of the service, ring them and explain your situation and get a new appointment.

or if this isn't possible

- Contact your GP to get a new referral to the service.

I hope you get a resolution to this problem soon.

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Response from NHS Calderdale

Posted on behalf of Calderdale & Huddersfield NHS Foundation Trust.

"Thank you for providing valuable feedback on your experience of using our service and I am sorry that you have not received the support you required.

If you would like to make contact with our PALS team they will be more than happy to investigate your concerns further. Please contact our office at Calderdale Royal Hospital on 01422 222417 during the hours of 9.30 am - 3.30 pm."

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