"the attitude of senior staff in ..."

About: University Hospital Of North Durham

(as a relative),

What could be improved

the attitude of senior staff in the A&E department as the telephone manner was not of the standard you would expect, i felt uneasy when i had to call again incase i spoke to the same person.

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774