This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor communication

Posted By im a person

"Poor communication"

About: University Hospital Wishaw / General Medicine (Wards 5 & 8)

(as the patient),

Third visit to outpatients recently at Wishaw general. Staff call name and put you into a room no explanation of how long you will have o wait. No hello my name is... poor communication when attending for stressful apts, in my experience.  Disappointed

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 7 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 15/11/2016 at 10:53
Published on Care Opinion at 12:32

Dear im a person

Thank you for taking the time to submit your comments. I am extremely sorry that your experience attending the Out Patient department here at Wishaw General Hospital fell below the standards we strive to deliver.

Please be assured that your comments will be fed back to the staff to reflect upon, with the aim of improving communication for all those attending the department.

Kind regards

Faith

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k