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Horrible experience of Spire Harpenden

Story from nhs.uk

"Horrible experience of Spire Harpenden"

About: Spire Harpenden Hospital

Appaled at the care i'be received from them, I've just been called at 4:55pm the night before a mole removal operation to say it's been cancelled. No explanation of why or a rescheduled appointment. I really didn't need this sort of stress on top of worrying that the mole could be cancerous.

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Responses

Response from Spire Harpenden Hospital 7 years ago
Spire Harpenden Hospital

Submitted on 15/11/2016 at 14:16
Published on nhs.uk on 16/11/2016 at 01:30

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and I would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on 01582 714 405.

I hope to hear from you soon.

Kind regards

Julia Salmon

Hospital Director

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