"Unhappy with appointments system in Devon"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by M6 (as ),
I received my DART leaflet in the post, spent some time working out what it was supposed to be for, then called the number to book my appointment.
The lady I spoke to could not seem to locate my Doctor's surgery and left me on hold for nearly 5 minutes. When she came back on the line I was told that she couldn't find me an appointment so she would get Exeter hospital to contact me directly with an appointment.
1) A waste of paper for the leaflet and postage get send it to me.
2) A waste of a wage employing someone to book appointments when it has to be done direct with the hospital anyway.
3) I am on a fairly time sensitive schedule and I've already 'lost' over 3 weeks.
4) I have still never received any appointment from Exeter so will have to sort it out myself.