"My son was an emergency admission ..."
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
What I liked
My son was an emergency admission to ward 10, with appendicitis. Positively I can say that the standard of cleanliness was outstanding, and the care and dedication of the night staff and his named nurse was excellent.
However I find it difficult to acknowledge as an RGN that the medical staff showed more compassion and empathy than the nurses.
Frequently my son's and my request for analgesics were ignored and I felt I was seen as an annoyance as opposed to a concerned parent.
What could be improved
Communication with parents and patients within other trusts they have "being with patients" training days, this is to improve empathy and care standards, I feel the nursing sisters and staff should attend!
I would like to thank his nurse, as his care for my son was excellent, and also the consultant in a & e.