"My son was an emergency admission ..."

About: North Tyneside General Hospital

(as a relative),

What I liked

My son was an emergency admission to ward 10, with appendicitis. Positively I can say that the standard of cleanliness was outstanding, and the care and dedication of the night staff and his named nurse was excellent.

However I find it difficult to acknowledge as an RGN that the medical staff showed more compassion and empathy than the nurses.

Frequently my son's and my request for analgesics were ignored and I felt I was seen as an annoyance as opposed to a concerned parent.

What could be improved

Communication with parents and patients within other trusts they have "being with patients" training days, this is to improve empathy and care standards, I feel the nursing sisters and staff should attend!

Anything else?

I would like to thank his nurse, as his care for my son was excellent, and also the consultant in a & e.

Story from NHS Choices

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Response from North Tyneside General Hospital

Thank you for your recent comments posted on the NHCT website regarding the care of your son on Ward 10. Your comments are greatly appreciated and your remarks on the standard of cleanliness and the dedication of staff are noted with gratitude. However we clearly have not met your son's needs fully and would like to thank you for bringing to our attention your concerns about the attitude of some nursing staff. We will share these issues with all of the staff to learn from your experience.

Thank you for taking the time to comment and be assured your comments are greatly valued.

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