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"Ongoing treatment - cancer patient"

About: East Surrey Hospital / General surgery

(as the patient),

Some years ago I was diagnosed with lung cancer, my then consultant privately referred me to a doctor who performed excellent ground-breaking keyhole surgery to remove sections of lungs at a private hospital. So far so good- at no cost to NHS! Move on a few years, I am now not privately insured( age barrier) so I ask through my GP to see the same doctor who does half a day a month at East Surrey- as I have a continuous cough which is causing me concern. A date is set for early September, the doctor who performed my surgery is accompanied by a junior colleague - x-rays show no cancer returned, hooray! So the doctor asks their junior colleague to see me about this cough & lung problem AND the next day writes to him- copy to me and my GP - asking him to see me. Again so far so good. BUT then it gets really silly.  The junior colleague then writes to my GP ( does not copy me in) and says he cannot see me until the GP refers! Even though he has a letter from his senior colleague asking him to do so... So my GP writes and requests an urgent appointment for me mid September. Nothing is heard until early November when a 'standard' letter is received from ESH saying they will at some time up to TEN weeks grant me an appointment. Meanwhile my cough and health continue to deteriorate.

As a well know newspaper journalist says " you couldn't make it up". No wonder the NHS is a model of inefficiency.

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Responses

Response from Tobias Tipper, Service Manager, Surgery, Surrey and Sussex Healthcare NHS Trust 7 years ago
Tobias Tipper
Service Manager, Surgery,
Surrey and Sussex Healthcare NHS Trust
Submitted on 09/11/2016 at 14:54
Published on Care Opinion on 10/11/2016 at 09:27


I am very concerned to hear your story. It is clear that our service has fallen short for you and we need to look into what has happened in greater detail. Stories on Patient Opinion are anonymous and so for us to do this could you please email me on the address below

With best wishes,

Tobias Tipper

Service Manager

tobias.tipper@sash.nhs.uk

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