"The treatment I received was fantastic ..."

About: The Heart Hospital

(as the patient),

What I liked

The treatment I received was fantastic from start to finish. Very welcoming and friendly, relaxed but professional. Given all the information I needed at all times. I felt very well cared for when I needed it most. Truly wonderful nurses!

What could be improved

The food and coffee was pretty dreadful.

Story from NHS Choices

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Response from The Heart Hospital

We are delighted that you were so happy with the standard of care you received at the Heart Hospital. However we are sorry to hear that you did not enjoy the food and coffee, we strive to provide a high standard of catering at all times, if you could provide us with more details of your experience we will discuss this with our catering team and seek to make improvements. If you wish to take this further please contact our patient advice and liaison team (PALS) on 0207 380 9975 or e-mail pals@uclh.nhs.uk

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