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Disgraceful care

Story from nhs.uk

"Disgraceful care"

About: Sunderland Royal Hospital / Accident and emergency

Attending this dept is like playing Russian roulette, a few years ago I attended with chest pain on two occasions within one week.

The first week I couldn't have asked for better care.

However the second time I attended this dept I was very anxious and hysterical, I was told to shut my mouth from a staff nurse and when I asked for help for the pain a registrar shouted in my face what do you want me do, shortly after this I suffered a cardiac arrest and seizure.

I have not discussed this until now as the whole experience was traumatic.

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Responses

Response from Sunderland Royal Hospital 7 years ago
Sunderland Royal Hospital

Submitted on 16/11/2016 at 15:43
Published on nhs.uk on 17/11/2016 at 01:30

We are sorry for the unacceptable pressure you experienced on your visit. This is of course not what we would expect for any patient, and we are anxious to speak with you to investigate what led to your experience.

The hospital Help and Advice Service exists so that we can speak with you personally and that any issues you raise can be investigated. I would be grateful if you could get in touch through the details below so we may resolve this issue.

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or Freephone 08005876513

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