"As a hospital, it has little to ..."
About: Royal United Hospital Royal United Hospital Bath BA1 3NG
What I liked
As a hospital, it has little to recommend it as a first choice for patient healthcare.
What could be improved
I was last seen at this hospital in December 2009 as a urology outpatient.
It is now May 2010 and my follow up appointment still has not arrived.
I spoke to the complaints dept last month who assured me they would deal with it, and I never heard anything more from them - or from anyone else, and still no appointment, and trying to telephone direct (or any other department) is a nightmare because a plethora of telephone answering machines are always in operation.
I don't blame the staff. When you can actually get to speak to the nurses they are extremely good, and helpful, & obviously very busy, but the underlying management problem of this hospital is totally unacceptable from the patients perspective
It has too few staff, and too few departments for the influx of patients.
Today I was informed that I may now have to wait until July to be seen unless they can overbook somewhere.
Eight months between appts?
Not a happy bunny!
A very fine new hospital frontage & entrance hall has recently been built....Car parking charges apply.
There is however a small access car park for disabled drivers as one drives in on the left.