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Care Opinion

Long wait for a new wheelchair in Bolton

Posted By id

"Long wait for a new wheelchair in Bolton"

About: Bolton PCT NHS Bolton CCG

(as the patient),

I am Wheelchair/House Bound. I suffer from renal anaemia due to kidney failure which leaves me VERY tired.

I have waited a long time for a more easily manouverable wheelchair. Everytime I call I am told the wheelchair "has been ordered, we will let you know when it arrives".

This has gone on since last year.

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Responses

Response from Wendy Pickard, Chief Operating Officer Provider Services, NHS Bolton 13 years ago
Wendy Pickard
Chief Operating Officer Provider Services,
NHS Bolton

Submitted on 13/05/2010 at 17:04
Published on Care Opinion at 01:00

Thankyou for taking the time to explain your experiences of this service.

I would like to help resolve this issue for you but I am unable to do so from the information given on the website posting.

In order to preserve your patient confidentiality I would be grateful if you would contact our Rehabilitation Services Manager on 01204 462764. She will endeavour to resolve this problem for you. Please do not post any personal information on the website.

I apologise that on this occasion we have not delivered the service you expected and I would like to rectify this with your approval.

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Update posted by id (the patient)

Since the above my health deteriorated. I needed a powerpack for my wheelchair, ended up going through a judicial review and won years later in June 2013. Since then still waiting for the powerpack.

This seems to be common occurrence, having to fight for what's needed and then wait.

Ridiculous.

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