"only thing i liked at this hospital ..."

About: Wansbeck Hospital

(as the patient),

What I liked

only thing i liked at this hospital was the care recieved by all staff on ward 4 treated me with dignity and respect .Also surgical consultants were fantastic thank you ward 4 .

What could be improved

treatmeant in A and E .

Anything else?

after having been to A and E department twice and kept getting sent home it took my own GP to get me admitted where i needed emergency surgery , this had been overlooked on previous visits.Felt as if staff disregarded my feelings . very dissapointed with the treatment recieved at this hospital.

Story from NHS Choices

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Responses

Response from Wansbeck Hospital

Thank you for your recent comments posted on the NHCT website regarding the care afforded to you whilst on Ward 4 at Wansbeck General Hospital. It was very kind of you to write and complement the staff on their care.

We are, however, concerned about your experience in the Emergency Care Centre. If you would like to write to the Trust we would welcome the opportunity to fully investigate your concerns and write to you with the outcome. If you would like to write the address is:

The Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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