"This was my second in patient ..."

About: Leighton Hospital

(as the patient),

What I liked

This was my second in patient period on Orthopaedic Red. I was as always treated well by the medical and nursing staff, who were always understaffed and very busy. I was encouraged to become independent and gain as much mobility as possible which I found helped me a lot. I was never made to feel that i was a nuisance even though my disability meant that from time to time my needs could be time consuming for the staff

What could be improved

Very litttle apart from the food. The sandwiches all seemed to be smothered in "rich, creamy mayo" and there was very little alternative apart from food that had been kept hot for unspecified periods of time in heated cabinets which I am unwilling and unable to eat. Fortunately I was able to have most of my food brought in for me by friends.

Anything else?

As well as in-patient treatment I have many out-patient appts at Leighton. I have rarely ecountered any staf who have not been friendly and helpful. I wish the same could be said for my 1 night stay on ward 15 last year when none bothered to tell me the ward is mixed sex when I was admitted for elective (not acute) surgery. The night staff were so unpleasant I refused to stay more than one night and came home to recuperate. I would still overall recommend Leighton to friends!

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Responses

Response from Leighton Hospital

Thank you for your positive feedback about the Orthopaedic Red Team which has been shared with staff on this ward.

Regarding your comments about your meals - our Catering Department is always striving to ensure patients are satisfied with the choice and quality of food offered so we have passed on your feedback to the Catering Department Manager.

Since April 2009, Mid Cheshire Hospitals NHS Foundation Trust has been working hard to deliver same sex accommodation. We have invested significant funding in the following, to help facilitate same sex accommodation. We have:

· modified our hospital signage making it easier for patients to navigate to toilets, bathrooms and bays. The signs are appropriate for patients with memory and / or cognitive impairment and have been recognised as best practice.

· fitted coloured privacy doors at the entrance to each bay improving privacy for patients, reducing the risk of infection and enabling patients to find their way to and from the toilet independently thus improving dignity for patients.

· fitted privacy screens for use in areas where sexes may be mixed for clinical reasons for example, the Emergency Assessment Unit (EAU), the Surgical Assessment Unit (SAU) on Ward 15 and the Acute Stroke Bay (ASB).

· secured funding for a Privacy and Dignity Matron.

There has been a shift in culture within the Trust, with staff thinking carefully about patient placement, informing patients and their carers about the reasons for mixing and the clear links between privacy and dignity and being nursed with patients of the same sex.

Ward 15 is a specialist surgical assessment unit. At times there will be patients who require highly specialised treatment that can only be given on a certain ward or in a certain bay which can unfortunately mean they may have to share accommodation with members of the opposite sex.

We apologise that this was not communicated to you when you first came onto the ward. We expect all our staff to keep you informed during your time on the ward and move you into same sex accommodation as soon as possible.

Your comments have been passed onto the Privacy and Dignity Matron and she will speak to team on Ward 15 to ensure they meet the high standards we expect.

Further details are available from http://www.mcht.nhs.uk/samesexwards/ourhospitals.aspx

Regarding the way in which you feel you were treated by staff on the Ward - the Trust expects all staff to meet the standards contained in the organisation’s behaviours and values. We expect all our staff to treat our patients respectfully and with dignity. We have passed on your comments to the Ward Manager who will remind staff of those expectations.

Thank you again for taking the time to share your feedback and giving us the opportunity to make improvements wherever possible.

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