"all of the staff i met were helpful ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

all of the staff i met were helpful with the exception of one,at times there was a total lack of communcations between all levels of staff which led to some quiet serious concerns, and a serious waste of resourses and if patients could not or were not well enough to raise questions this could have quiet serious impliecations.iwas also not happy at the way some of the staff treated the elderly who had no one to speak up for them

What could be improved

communication between all levels of staff. and care of the elderly.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. Thank you

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