"I took a client of mine who needed ..."

About: York Hospital

(as a relative),

What I liked

I took a client of mine who needed an EEG. He has severe disabilities and was anxious and confused.

We were directed to a parking space immediately with no waiting. Previously at other hospitals the disabled parking has been a nightmare and has delayed previous appointments, but the car parking attendants were very helpful and there was lots of space for wheelchair users. This was a big relief and helped make the entrance a swift one!

Once in the hospital the department was signposted well.

The staff were very understanding of my clients needs. We went straight in the consultation room with no waiting (which would have made my client more anxious)

The staff calmed his anxiety and were very professional.

Afterwards, we went for coffee in the clean and tidy cafe which was the 'cherry on the cake' to a fantastic hospital experience!

Overall would give 10/10 - all round good trip!

What could be improved

no comments here - absolutely 100% impressed with the experience!

Anything else?

thank you!*

Story from NHS Choices

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Responses

Response from York Hospital

Thank you for your comments and we apologise for not responding at the time of posting. Please be assured that in future York Teaching Hospital NHS Foundation Trust will respond to all comments in a timely manner.

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