"I attended the A&E Department ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

I attended the A&E Department on Bank Holiday Monday with my two year old son who had experienced an allergic reaction and was struggling to breathe and swallow. We were dealt with immediately and as parents were treated with the utmost kindness and respect. I commend the busy staff working with often difficult situations and thank them for the time they took to ensure my son was well looked after.

What could be improved

A separate area in a&e to wait with children away from patients a little "worse for wear"? I appreciate this is probably not possible due to area constraints, but is a concern for parents of young ones.

Anything else?

Thank you so much for reassuring us we had done the right thing and for helping our son so quickly.

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Response from Royal Lancaster Infirmary

Thank you for your kind comments. We will pass on your message to the relevant teams involved.

Regarding your comments on the separate area in the Emergency Department, please take a look at our recent news story for the department: http://www.uhmb.nhs.uk/news/item12.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk.

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