"I attended the A&E Department ..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
What I liked
I attended the A&E Department on Bank Holiday Monday with my two year old son who had experienced an allergic reaction and was struggling to breathe and swallow. We were dealt with immediately and as parents were treated with the utmost kindness and respect. I commend the busy staff working with often difficult situations and thank them for the time they took to ensure my son was well looked after.
What could be improved
A separate area in a&e to wait with children away from patients a little "worse for wear"? I appreciate this is probably not possible due to area constraints, but is a concern for parents of young ones.
Thank you so much for reassuring us we had done the right thing and for helping our son so quickly.