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The whole attitude of your staff ...

Story from nhs.uk

"The whole attitude of your staff ..."

About: Basildon University Hospital

(as the patient),

What could be improved

The whole attitude of your staff towards patients, i do not appreciate being treated as a bit of dirt on someones shoe!!!!!!!!!!!

Anything else?

Keep patients better informed of test results, follow up appoinments to be made at time of tests so that patients at least can feel they are getting somewhere.

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Responses

Response from Basildon University Hospital 13 years ago
Basildon University Hospital

Submitted on 07/05/2010 at 10:45
Published on nhs.uk on 08/05/2010 at 04:19

We apologise for the poor customer care you appear to have received. We have a programme in place throughout the Trust to impress on staff the importance of every patient's experience. Please get in touch with our Patient Advice and Liaison Service (pals@btuh.nhs.uk) to give us more details so that we can find out what went wrong, why and how we can put it right.

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