"I began my experience in the ENT ..."

About: Salisbury District Hospital

(as the patient),

What I liked

I began my experience in the ENT department, where I was pleasantly suprised. All of the staff were friendly and polite. At none of my appointments did we have to wait (in a couple of cases actually being seen and out before my appt time!), and everything was explained very clearly to me. I also had an MRI of my neck, which is not a particularly enjoyable experience if you don't like enclosed spaces, but again, the staff were great and on time.

When it came to my surgery, I was admitted in the Surgical Admissions lounge, which was exceptionally clean, and shown to my own 'cubicle'. I did have to wait quite a while, but was kept informed of where I was on the list. The Surgeon and the Anaesthetist made me feel very safe and relaxed, as did the nurse who sat with me in recovery. As soon as I was moved onto the Laverstock ward, they informed my partner so that he could join me. I was very lucky in that I had a room to myself off the main ward, which meant I had an uninterupted night's sleep. In the morning, the staff attending to me were very prompt in fixing me up, which meant that I was discharged at 10.00am on the dot.

I cannot praise all of the staff highly enough, for making my first operation/overnight admission in hospital an undaunting and suprisingly relaxing experience.

What could be improved

Nothing

Anything else?

Unfortunately my operation was cancelled twice before going ahead, (which I fully understand as my situation was not urgent), but the staff were always extremely appologetic when they called to explain.

I thought it was nice too, that tea and coffee were always available on my ward, for both patients and visitors.

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Responses

Response from Salisbury District Hospital

Dear Ms Reynolds

Thank you for letting us know about your recent visits to Salisbury District Hospital. It is good to hear that your experience of being a patient was "undaunting and surprisingly relaxing", and these comments have been passed onto the teams who cared for you.

We are sorry that your operation had to be cancelled, as we understand how inconvenient this can be.

We hope that you are recovering well and thank you once again for taking the time to share your feedback.

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