"i personally disaprove of the ..."

About: Macclesfield District General Hospital

(as the patient),

What could be improved

i personally disaprove of the way a doctor/nurse treated my friend and myself i feel she was rude and we was not treated with dignity due to the fact that there are signs posted around the hostpital that every one should be treated with respect and dignity i also would like to state there are signs saying that the patient can have a nurse friend or family member in the room at any time if they wish and my friend wanted me in the room with her when she was first seen to at the casualty and was refused to have me with her i feel strongly that we should of been treated the way they want to be treated as staff at all times and that she has asked my name and address the name of my child and then said she will reporting the fact that i had my 21 month old daughter in the hospital at 5 in the morning to my health visitor

Anything else?

we are very unhappy with the way we was treated and spoken to by this member of staff in the casualty department which had her patient in tears.

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Responses

Response from Macclesfield District General Hospital

Thank you for taking the time to comment on your friends experience in the A and E department. The Trust would like to offer you sincere apologies that your friend experienced inappropriate behaviour. With a view to improving this all staff within the Trust are required to attend Privacy & Dignity training. We expect staff to treat people as individuals, whatever their differences or values, and to ensure that their particular needs are met. This is central to the Trust’s philosophy of ensuring the very highest levels of privacy, dignity and respect.

Unfortunately, from your comments we are unable to identify individuals, if you require any further information, please contact the Customer Care Department on 01625 661449.