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"community midwifery services"

About: The Royal London Hospital / Maternity

I gave birth to my daughter in another hospital but as we live in RL catchmnet area we knew we would be seen by community midwives from Royal London. Such a dissapointment this time round, compared to 5 years ago when I had my son. We were expecting visit day after being discharged from the hospital so on Saturday but no one turned up. On Sunday I left voicemail on community midwives office number with our details - dob, mode of delivery and address. To be on the safe side I phoned in on Monday to make sure message was received by someone. I was put through to the team who covered our post code. I have given all necessary details to the midwife and they said they would phone me back later on. I waited couple of hours and eventually phoned them once again repeating everything as before. I was advised that midwife will see me tomorrow and to contact the hospital where I gave birth asking to fax over my discharge summary. Next day midwife came with another student? maternity support worker? Neither of them washed their hands as they came into our house, the blood spot test was performed very badly leaving my baby crying and her blood being all over the card. The midwive didn't check my blood pressure, pluse or even if my uterus was involuting. Just asked me few questions, then arrange next time to be seen in about 10days and they both left after probably 15minutes of mostly scribling on the paper. When I was seen next time no blood pressure check or my uterus. The services you provide unfortunately worsen a lot within 5 years. When I had my son the midwives paid attention to mother's wellbeing as well. I had my observations done each time, I was contacted by one of the breastfeeding supporters and offered some help if I needed any. This time it feels like you need to keep on track and making sure that you receive appropriate checks. I hope you improve your services in near future.

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Responses

Response from The Royal London Hospital 7 years ago
The Royal London Hospital
Submitted on 01/12/2016 at 15:14
Published on nhs.uk on 02/12/2016 at 01:30


Thank you very much for your message. We sincerely apologise for your experience and we have sent this message to our team If you would like to talk about this further, please contact us on WomensCAG@bartshealth.nhs.uk. Best wishes, Barts Health NHS Trust.

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