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"Not happy"

About: New Cross Hospital / Gynaecology

I am a young person with loads of health problems. I have a life limited condition which is rare. I have got a new problem which isn't related to my condition. Been waiting for this appointment for 3 months so I was quite nervous about it when it came round to my appointment. I don't usually have any problems but lately since attending a and e at beginning of year and this appointment has put me off. The doctor was nice but it was the nurse who attended the appointment I had a problem with. I suffer with a symptom/problem which I've had for 4 years and has got worse since this new problem has happened. To me its very personal and I found it very very embarrassing to mention or talk about as is symptom shouldn't be happening at my age but I have no control over it. So I thought it was right to mention it in case it was linked to my new problem... as i mentioned it to the doctor the nurse in the room obviously found it funny and giggled and then giggled again when I mentioned something else. I felt quite distressed as I don't like talking about it, and at the time I didn't have a relative for support so I attended on my own to the appointment,, i didn't want to mention to mention it but thought I had to just in case it was linked but now i regret saying it as the nurse clearly found it funny.. which I did not. I didn't laugh about it .. so why did the nurse have to, especially something so personal. It wasn't like I laughed at it or joked about it. I feel like I have lost trust in my own local hospital.

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Responses

Response from The Royal Wolverhampton NHS Trust 7 years ago
Submitted on 31/10/2016 at 09:26
Published on Care Opinion at 12:22


Thank you for taking the time to post your comments relating to your recent patient experience. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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