"Excellent Care"

About: University Hospital (Coventry) / Pain Management University Hospital (Coventry) Pain Management CV2 2DX

Posted via nhs.uk 7 years ago

The short stay pain clinic i attended for injections due to chronic pain was in every way excellent. From the receptionists, nurses and the consultant i was treated with respect and everyone worked well together. The consultant explained the procedure and showed me on the ultrasound machine what they were doing.

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University Hospital (Coventry)

Submitted on 15/11/2016 at 10:57

Published on nhs.uk on 16/11/2016 at 01:30

Dear Rachael,
Thank you for providing feedback on your recent experience of the short stay pain clinic at University Hospital.
It was especially pleasing to hear how all the staff in the clinic treated you with respect and worked well together, and that the consultant gave you good explanations of the scans and procedures you were having.
This is exactly the standard which we aim to achieve for all our patients.
The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and I have passed your comments on to the Modern Matron for this area so she can share your thanks with the team involved.
Thank you for leaving your comments on NHS Choices.
Communications Team
University Hospitals Coventry and Warwickshire NHS Trust
Telephone: 0800 028 4203

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Excellent Care

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