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"Didn't have the choice"

About: Musgrove Park Hospital (Taunton)

This was an emergency, and I received excellent care.

Because I arrived in the early hours of the morning the rush had diminished a little.

Care by the staff was very kind and personalised. They were friendly, reassuring and care giving.

The food was very good and there was a wide choice.

The blood pressure machines were not very good.

They kept switching on again, and often failed to reach a reading though some of the cuffs were too small and were more painful than they needed to be.

Obviously a result of the Ministerial cuts. Otherwise at any hour of the day or night people came briskly to the bedside and were happy to help with major or very minor concerns.

I would say that patient centred care was very much in evidence and my 8 day stay was very well conducted. They were not judgemental about my being overweight or about my age. I was treated in A & E, Xray, Ultrasound, and in a general ward.

I had an ensuite shower room which were spacious and spotless. Mental Health, Physiotherapy, Occupational Therapy and the Chaplaincy attended.

I'd like to thank everyone for their treatment of me as an individual, as though I was the only patient there.

This was not true.

There were many, and the staff were rushed off their feet, but you wouldn't know it.

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Responses

Response from Lucille Hoose, PALS and Complaints Lead, Patient Experience Department, Taunton and Somerset NHS Foundation Trust 7 years ago
Lucille Hoose
PALS and Complaints Lead, Patient Experience Department,
Taunton and Somerset NHS Foundation Trust
Submitted on 25/10/2016 at 11:01
Published on Care Opinion at 11:02


Thank you very much indeed for taking the time to write to say that you received excellent care when you attended Musgrove Park Hospital as an emergency patient and that you found staff to be very kind and reassuring. I am sorry, however, that the blood pressure machines caused you concern and I will pass your comments on to the appropriate staff.

I am pleased to read that you say patient centred care was very much in evidence during you eight day stay and I will be happy to pass on your thanks to the ward staff who you say treated you as if you were the only patient there; to the catering manager who will be pleased to hear that you were happy with the food you were offered and to the cleaning staff regarding your comments on your spotless room. I do hope this finds you making a good recovery. With best wishes.

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