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"Disgusted"

About: Northumbria Specialist Emergency Care Hospital

Due to certain circumstances my partner had to have supervision when he came in which was fine with us but the staff made it very clear via their attitudes toward myself that they thought it was dreadful. When I asked for painkillers I was never given any. I was left pretty much alone in slow labour for two days and when they finally bucked up their ideas they allowed me to pass out due to the heat several times when trying to give birth after I had asked for a glass of water for them to look at me and ignore me. Even after my mother told them I pass out in heat they continued to ignore me. I was given no choice on how I wanted anything to go I was just left. Being pregnant again and knowing that this is my closest hospital is making me ill with worry that this will happen again.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 7 years ago
Northumbria Specialist Emergency Care Hospital
Submitted on 26/10/2016 at 10:33
Published on nhs.uk on 27/10/2016 at 02:31


Dear D.C,

I was so sorry to read your review about Maternity Services at The Northumbria Hospital and it saddens me to know that you feel so worried about coming to our hospital again for your current pregnancy at what is such an important time for you.

I can only apologise for the poor attitudes of the staff towards you and your partner, clearly this is not at all the type of treatment you should have received and we expect all of our staff to treat every patient and their families with the upmost respect and dignity. I am so sorry this was not the case for you. It is also unacceptable that you were made to feel that the staff were ignoring your needs and that you were left in such an uncomfortable position. It is awful to know that you were in pain and that you passed out from the heat and I am extremely sorry for this and I know that the staff will be too.

Please know that we take these reviews very seriously and I will be passing on your review to the team so that they can learn from your experiences and prevent these things from happening again. I would like to look into this further for you. If this is something you would like me to do then please could you pass your details onto patient.experience@northumbria-healthcare.nhs.uk, with this I will be able to investigate in more detail.

I do hope that you will feel able to come back to our hospital again and that you feel reassured we will do what we can to improve your experience.

Kind regards,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

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