"Not a good first experience of the NHS"

About: NHS Direct NHS Trust

(as the patient),

I am an old aged pensioner who has never used the NHS in the last 30 years in any capacity. I paid my contributions for 35 years. In the last few weeks I have had 2 problems causing extreme oral discomfort - the first had to be treated with antibiotics from my GP (not an NHS GP!) This weekend I have been in excruciating pain from a broken tooth filling which has left a pin exposed and which has ripped my tongue to shreds. I cannot eat or speak and can only drink with great difficulty. On both occasions I have contacted NHS direct and I feel like I have had no help whatsoever. The first time I did not receive the promised return call, and had to pay my GP, and on this occasion I was told that I did not meet the criteria for emergency care.

I think this - my only experience of this service - just goes to prove my theory that the NHS is not very good. I believe let's abolish it and make everyone responsible for their own health.

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Response from Patient and Public Involvement Lead, Leeds PCT

Thank you for taking the time to share your recent experience on Patient Opinion.

I was sorry to hear that your experience of the NHS was less than satisfactory.

If you would like to discuss this further, please contact the Patient Advice and Liaison Service (PALS) on freephone 0800 0525 270.

If you would like to register with an NHS dentist in Leeds, please contact the Dental Advice Line on freephone 0800 298 5787.

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