"Poor care in oxleas"

About: Oxleas NHS Foundation Trust Oxleas NHS Foundation Trust / Inpatient mental health care

(as the patient),

I want to complain regarding many of the services I have recieved from Oxleas NHS trust. Due to my mental illness I can become quite unwell quite quickly, on many occassions I have had to try and obtain help from oxleas.

The crisis line is my first complaint. I have phoned a few times and found that this number was switched off, it is a phone line that is supposed to be accessable 24 hours a day.I have been informed that I would receive a call back when staff were free and I have also not been called back on several occassions. Much of the time when you speak to the person on the end of the phone they dont seem interested and quite often seem annoyed to why your ringing.

Time spent on the wards is extreemly boring, many of the activities are often cancelled, there is no activities over the weekend or bank holidays. I feel that more could be done every day to engage with the patients in activities.

I also feel that during the first three days when you cant go out of the ward there should be shop runs so that money can be given to staff to obtain personal items especially if someone has nobody to bring in these items.

Despite this there are a few nurses and MDT who have given me very good care. Particularly therapists, OT and a couple of nurses on the wards.

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Response from Oxleas NHS Foundation Trust

Dear 'ftdt',

We really appreciate you taking the time to give us your feedback. We take the views of our service users, their carers and families very seriously and we'd be very grateful if you could give us some further information about which ward it was that you were staying in recently. We will then speak with the service manager and come back to you with a more in depth response and address your concerns around ward activities.

You mention that you have experienced difficulties getting in touch with the crisis line. I want to assure you that we will look into your concerns and that we want to make sure that when someone needs to speak to a member of staff urgently, they are able to do so.

Thank you again for sharing your experiences and suggestions with us.

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