"Poor care in oxleas"
About: Oxleas NHS Foundation Trust Oxleas NHS Foundation Trust Dartford DA2 7WG Oxleas NHS Foundation Trust / Inpatient mental health care Oxleas NHS Foundation Trust Inpatient mental health care DA2 7WG
Posted by ftdt (as ),
I want to complain regarding many of the services I have recieved from Oxleas NHS trust. Due to my mental illness I can become quite unwell quite quickly, on many occassions I have had to try and obtain help from oxleas.
The crisis line is my first complaint. I have phoned a few times and found that this number was switched off, it is a phone line that is supposed to be accessable 24 hours a day.I have been informed that I would receive a call back when staff were free and I have also not been called back on several occassions. Much of the time when you speak to the person on the end of the phone they dont seem interested and quite often seem annoyed to why your ringing.
Time spent on the wards is extreemly boring, many of the activities are often cancelled, there is no activities over the weekend or bank holidays. I feel that more could be done every day to engage with the patients in activities.
I also feel that during the first three days when you cant go out of the ward there should be shop runs so that money can be given to staff to obtain personal items especially if someone has nobody to bring in these items.
Despite this there are a few nurses and MDT who have given me very good care. Particularly therapists, OT and a couple of nurses on the wards.