This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Best service i ever had amazing staff

Story from nhs.uk

"Best service i ever had amazing staff"

About: Good Hope Hospital

I had a hernia operation on the 7th of oct 2016 and i was blown away by the amazing service and care i was given. From the reception to surgeon i was so impressed. The nurses were fantastic and they made what was a stressful day go so smooth. I can't praise them highly enough. Well done team on day surgery. Your a credit to your pprofession.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 23/12/2016 at 12:49
Published on Care Opinion at 15:35

Dear Steve T

Thank you so much for your comments regarding your hernia surgery on 7th October 2016.

I'm so pleased to read that you are blown away by the amazing service and care you were given, and that you felt the nurses were fantastic and helped to relieve any stress you were feeling, I'm sure it was a worrying time for you.

I will ensure that your lovely feedback is highlighted to our Clinical Director for General Surgery, as well as the Ward Manager and Matron for Day Surgery at Good Hope Hospital who will be thrilled to read your feedback, and ensure it is communicated to all of their respective teams. Feedback and comments such as yours give our staff a great boost. They work hard to ensure a positive patient experience.

I hope my actions are acceptable and I wish you well in your continued recovery. Once again thank you for taking the time to provide your feedback, it is very important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k