I visited my gp in a pretty desperate state due to suffering anxiety and ocd, she referred me urgently to the single point of access team, I asked her when I should expect to hear from them she said around a week, two weeks later I still hadn't heard anything so I called the gp surgery they said I should hear soon.
I then received a voicemail on the 15th from the SPA and when I called back the next day a rude staff member said make sure you answer when we call you back (anyone dealing with mental health issues is going to be sensitive so I didn't appreciate this tone and it upset me) when I got through to someone and they did a phone assessment, they then said I would hear from someone else, when I asked who they were very vague and eventually said psychotherapy for another assessment. I asked how long they mumbled a few days.
I hadn't heard anything so called back and apparently my referral hadn't been received by psychotherapy so they re sent it. I then received a letter from psychotherapy dated a month and 10 days since initially visiting my gp offering an 'assessment ' appointment with a psychotherapist, I have just called and the nearest available appointment is in three months time and that is just for an assessment again. I'm so upset, you visit your gp for help for a reason and as soon as possible as it is affecting your life and extremely debilitating and have tried to deal with it for so long on your own, I know they are busy but surely this is not acceptable?
"Let down by mental health services"
About: West London NHS Trust West London NHS Trust Southall UB2 4SD
Posted by Vintagegirl (as ),
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