"The single room experience is very unsettling"

About: Queen Elizabeth University Hospital Glasgow / Bones, joint and fractures

(as the patient),

My second stay in 12 months - this time for a knee replacement operation.

The single room experience is very unsettling. The bed is facing a wall which has a white-board with a section for 'What Matters To Me' - four sections totally blank, which indicates the staff think there is nothing important enough about the patient to make a note of. The other thing on the wall is a clock. A patient is left to lie staring at time passing, or a blank board. There was a slit of window at the far end of the bed which showed a tiny piece of the carpark - nothing else.

Surely it isn't too difficult to provide some art work with lots of colours and movement. Something for a patient to concentrate on, finding the hidden tiger in a jungle? Or a child hiding at the beach? Even the hedgehog peeping from a group of Hostas.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde

Dear Janmum

Thank you for taking the time to post on Patient Opinion. I am sorry to read about your recent experience in the Queen Elizabeth University Hospital.

I will share your feedback with colleagues in the Queen Elizabeth University Hospital and ask them to give some further information on the issues that you have raised here.

Best wishes

Lisa

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