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A good experience

Posted By sylvia3016

"A good experience"

About: Heartlands Hospital / General surgery

(as the patient),

Post operative problems with groin. Dr Cofley..? Attended to me and we thought he did a sterling job, sorted me to have scan etc as it was Sunday and not too many staff here and there, but his overall attention and concern was evident and appreciated, and hopefully a good outcome will happen in next 48 hours, thank you, overall a good experience.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 23/12/2016 at 12:40
Published on Care Opinion at 15:34

Dear sylvia3016

Thank you so much for your kind comments about the care and treatment you received at Heartlands Hospital under the General Surgery Team.

I will ensure that your feedback is highlighted to the Clinical Director for Surgery, and the Surgical Management Team so that your kind words can be shared with the team, and the individual Doctor that you have named.

I hope this is acceptable and once again thank you for taking the time to share your feedback, it is very important to us as it helps us to identify individuals that have provided a great example of care. Feedback such as yours gives our staff a great boost as they are often working to provide quality patient care in difficult circumstances.

My very best wishes for your continued recovery.

Kind regards

Marie Helebert

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