"The entire experience left her deeply upset"
About: Queen Elizabeth University Hospital Glasgow Queen Elizabeth University Hospital Glasgow Glasgow G51 4TF Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by anned (as ),
My 82 year old mother had an appointment at the neurology clinic at the hospital. She had booked patient transport who had told her to be ready for pick up at half ten (the appointment itself was at after 12). She waited two and a half hours and eventually had to get a taxi and arrive late for the appointment. While that in itself was unacceptable, her appointment only made matters worse due to the staff's ill mannered attitude and cursory treatment. The entire experience left her deeply upset.