About: Royal Stoke University Hospital

Extremely impressed with the quality of care and overall professionalism shown by every memeber of staff we encountered during my Mum's recent admission.

When I arrived at A&E, the receptionist was unable to get through to the Resus team by phone, so they left their station and volunteered to walk me down in person.

It might seem a small gesture but it really hit home from that first interaction that the culture within this hospital was very patient/family-centric.

The Nurse in Charge of Mum's care in Resus was extremely proficient, calm and clear - in updating me on Mum's condition and plan of care, the nurse gave me absolute confidence that Mum was receiving the best care and I genuinely felt that nothing was being missed.

Mum was then admitted to Ward 226 and again, the interactions with ward staff were brilliant.

The Nurse in Charge of Mum yesterday gave us a very thorough and considered update on Mum's condition and treatment plan.

They also proactively offered to set up a password which we could quote when telephoning in order that they could give a more comprehensive update on her condition given that we live some considerable distance away. This is a brilliant service idea but sadly I know from my precious dealings with Queens Hospital in Burton on Trent that this is not automatically offered.

It is very clear that the leadership team and staff of this hospital have jointly created an outstanding hospital.

Thank you very much indeed.

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Response from Royal Stoke University Hospital

I am very grateful to you for taking the time to share your experience of A&E and Ward 226. I do hope your Mum is recovering well.

I have shared your lovely words with the staff from A&E and Ward 226. Receiving feedback like yours means a lot to our staff who really do appreciate hearing they've made a difference.

Thank you again,

with best wishes

Rebecca Smith, Quality Improvement Facilitator: Patient Experience.

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