"The treatment was fast and accurate"

About: Harefield Hospital

(as the patient),

What I liked

The treatment was fast and accurate

What could be improved

I found the managers quite rude to their staff. I was waiting down the corridor and managers seem to shout a lot at the nurses. Get rid of the managers and keep the nurses i say

Anything else?

Nice area in the field

Story from NHS Choices

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Response from Harefield Hospital

Thank you for taking the time to give us feedback. We are very pleased to hear that you were happy with your treatment. We would very much like to help clear up the issue you raised about the rudeness of some of our staff. We pride ourselves in having staff who are courteous to each other and it is extremely disappointing to hear of your unhappiness. If you would be prepared to contact PALS on: 020 7349 7715 or pals@rbht.nhs.uk we would be pleased to investigate your issues. Please do get in touch. Thank you once again.

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