"Lack.of communication"

About: St Mary's Hospital / Maternity care

I stayed here with chest pains in pregnancy I went to accident and emergency in Salford royal as directed by St Mary triage.after 3 hours in that hospital u was told I should have gone straight to St Mary. I then had to sit a further 5 hours in mri accident and emergency. They said I needed to stay in to check for clots.i thought this was drastic but I understood that they had to review all possibilities .the next day I had a scan then waited a further 24 hours for another.i asked about the results of both as no one fed back to me after my first scan I which was around 3pm on a Wednesday I did not get the results of Dr until 9am the next day although when being scanned they said they tell them immediately. The second scan the staff said they would process the results immediately and send them over this was at 11am. I asked about 6pm then again an hour later and the midwife read the results were all clear and they were wrote in at 12.30.the doctor did not inform me again until 9am the next morning. They said I would have another scan that day.after asking every hour when this scan would be interested finally was told at 4.45 that I don't need the second scan. They read from my notes from the previous day that the second scan was not needed.so I basically could have left 28 hours earlier.The lack off communication was ridiculous and caused extra stress.the midwife was extremely helpful but others did not get me medication when I asked and appeared to forget about me.i am extremely dissatisfied as I chose this hospital as I had a good experience first time .how can I go there to have my child feeling this way .

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Responses

Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope in the Maternity Department at Saint Mary’s Hospital. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Your concerns have also been raised directly with the Ward managers on Triage, SR O’Connor and Ward 65, SR Rothwell. SR O’Connor has confirmed that the referral to the Accident and Emergency department was the correct action to ensure that your personal health was in no danger. Following this an admission to the Triage department here at Saint Mary’s would have been appropriate to further reassure you and have your baby’s wellbeing checked. SR Rothwell was very concerned to hear of the events that followed on Ward 65 and wishes to offer a sincere apology for the distress this caused you. She has shared your feedback with the clinical team to make sure your experience is used to enable the team to improve the communication and to consider how we improve the service in the future.

It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO16/0226.