"My experiences of Somerset Partnership"

About: Somerset Partnership NHS Foundation Trust

(as the patient),

I have been a user of the mental health service for some time now. To begin with, I was very hopeful that I would receive the help that I need, but disappointingly that has not often been the case.

The trust makes a big deal about caring, compassion, dignity and respect, but unfortunately the rhetoric and reality rarely match in my experience.

The staff I see are often late, with (with what I believe to be) some made up excuse, my phone calls go unreturned, there is confusion on who is supposed to do what, information about me is not passed on and if I dare to request to speak to someone, I am put through to an unqualified secretary to make an assessment of my care needs. Should I have the audacity to raise any concerns, I  am automatically labelled 'angry' and it being part of my condition, and therefore not needing to be taken seriously. If I complain or disagree about anything, I get a lecture about, if I don't like it, I don't need to use the service. Who is it for? Itself?

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Response from PALS, Somerset Partnership NHS Foundation Trust

Thank you very much for taking the time to comment about some of our services. I am sorry to read that your experience has not been good. However, I would like to help you with your concerns to see whether things can be made better for you. If you would like to contact the Patient Advice and Liaison Service (PALS) team we will be happy to look into things for you. You can contact us on 01278 432 022 or email pals@sompar.nhs.uk

Our operational hours are Monday to Friday 09.00-17.00