"Too many cooks..."

About: Luton & Dunstable Hospital / Accident and emergency

(as a relative),

She had a fall and so had some pains on the right side called the paramedics who were absolutely wonderful. We than took her to A&E where it was not too bad but still it seemed the staff were not stressed at all everything was running smoothly so than not so sure why it takes them so long to check the patient and decide what treatment to give. We were in hospital at 12: 00 and did not get home till 19: 30. It seems there are too many hurdles to go through so many different people come to see her and kept on asking the same questions over and over again there is no communications at all. If the first doctor we saw could make the decision and sort everything out in one go it would be so much quicker and less stressful for the family and the patient. It seemed trainee doctors were sent to get the information for the consultant and than he still came along and asked the same questioned again. The paramedic wrote so many notes and took a long time but it seems no body even took time to read his notes. Too many cooks.

If the government wants cuts than they should stop all this hurdles and not waste time.

Because of all this hurdles the patients have to stay over night and take up a bed which is not needed.

A of time is wasted fir no reason.

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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Update posted by hurdle (a relative)

i have had my say and hope there are some changes made to this, which would help patients and hospital staff.