"Brilliant Standards in Ward 21 Monklands District General Hospital, Airdrie"

About: Monklands District General Hospital / Emergency department Monklands District General Hospital / Radiology

(as the patient),

I was very unwell and admitted via Accident and Emergency, to Emergency Receiving Unit. The care was of the highest clinical level, the expertise was obvious, and I witnessed several acute lifesaving interventions during the 2 days I spent here. The staff tried hard in a really busy noisy unit, to display compassion and kindness, while running a really efficient service, but frankly, they were run off their feet. There was no drinks, sitdowns, or cup of tea. Totally non-stop, day and night. This is not conducive with valuing staff and encouraging good staff morale. But my goodness, how 3 nightshift could run this service....I take my hat off to them.

I eventually ended up in Ward 21. Negative feedback is really common place from the Monklands, so, right, lets tell it as it is.

I was made to feel warm and welcomed, put at ease, and met only by warmth, kindness and compassion. (I did think, this won't last, well.....it did, during the week I spent here).

First impression was the level of hygiene, huge change from I was here 7 years ago. The place is spotless. I watched the nurses repeatedly wash beds/lockers, never once did they miss a speck, and wore appropriate cover or protection every single time.

The domestic staff worked tirelessly cleaning meticulously, and were audited on a regular basis. This reflects in the fresh smell and appearance in this unit.

I had every test known to man, led by a very efficient Consultant, and was completely satisfied with my medical care. Nurses worked tirelessly and relentlessly, always with a wee sense of humour, we had some great laughs late at night when things got quieter. There were loads of gems, who I always hoped were on duty, Nurses and Care Assistants, e. g. Catherine, Karen, Pauline and many many more.

I salute all these staff, thank you for making my stay more bearable, and forging friendships I didn't expect.

As a footnote, I have many years management experience in NHS, and I have also worked as a Clinical Services Manager in a private healthcare company. I have learned a lot in this inpatient situation, and hope to use these positive experiences in my work-place.

Negative? Mostly maintenance issues, strip light out for a week, toilet and shower very outdated, poor water power, only a trickle. Toilet smelly, possibly leaking somewhere. Food stodgy and very same-old, sandwiches stale and unbuttered. Not hard to sort these issues surely, cough up a few hundred!

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Responses

Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire

picture of Ruth Thompson

Dear sinbad55

Thank you for taking the time to post your experience of several wards/departments within Monklands. I do appreciate being admitted to hospital and having many investigations can be a very stressful time for patients; I am delighted that your care experience throughout was so positive and it will be my pleasure to share your posting with the teams.

It is important that we learn from what we do well and what we can improve; I have therefore shared your comments regarding the maintenance issues with my PSSD colleagues.

I hope you are now recovering and will soon be able to return back to your workplace and share your patient experiences.

Kindest regards

Ruth

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Response from Eileen Clarke, Senior Nurse, Care of the Elderly, Monklands Hospital

picture of Eileen Clarke

Dear sinbad55

Thank you so much for taking the time to post your comments on Patient Opinion. This is a really good example of how we can make a difference to our patient’s experience. The nursing, medical and domestic staff in Ward 21 will be absolutely delighted with your feedback and I will ensure that staff are aware of your post on Patient Opinion. Your comment regarding your admission to the ward, where you were met with warmth, kindness and compassion is the person centred approach we strive to deliver every day, every time to every patient and to know that your experience reflects this is fantastic feedback for the whole team.

I hope you are recovering well and thank you again for taking the time to share your experience with us.

Kindest regards

Eileen

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