"Absolutely Livid"

About: Bmi - The Beardwood Hospital

We were made aware that we were to present ourselves 10 mins prior to an appointment for a consultation for an endoscopy. We arrived 15 minutes early and were made to wait one hour and ten minutes for a consultation which took 3 minutes. The consultation itself was pathetic - there was no new information given and nothing required other than a mere signature from the patient. No apology was given and no remorse shown.

Story from NHS Choices

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