"Good patient care - so so administration."

About: Manchester Royal Eye Hospital / Ophthalmology

I chose this hospital from a short list of two following a referral from my GP requested by a high street optician.

On my first visit I was given a very thorough eye examination which involved visits, all in the same appointment, to a number of different clinic areas.

At the end of this I was given a provisional diagnosis of my medical condition by the opthalmologist who had performed the greatest part of the examination.

It was also made clear to me that an eye consultant would review the results of the examination and decide on the appropriate course of action, if any.

Before this appointment I was provided with information about the hospital so I had some idea of what to expect.

On my follow up appointment 13 months later I was given a much briefer eye examination and advised that a consultant would write to me with the results.

Although this letter was dictated on the day of this appointment I did not receive it until a month later (so perhaps just as well that I don't have a serious eye condition).

The process for arranging the initial appointmment was confusing with some of the information I received through the post and on the booking web site being misleading.

On the other hand I was able to let the hospital know about when and where it would not be convenient for me to have the follow up appointment, and these times and places were avoided.

The best piece of advice from the hospital was to bring a pair of (prescription) sunglasses with me to wear on the journey home.

Story from NHS Choices

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Response from Amy McCawley, Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your comment on the NHS Choices website, it is always good to receive feedback as we use this as an opportunity to improve our services. Your comments have been shared with Ms H Bateman, Matron at Manchester Royal Eye Hospital. Ms H Bateman was very sorry to read your comments regarding information provided to you and the difficulty you initially had in arranging an appointment.

It is very difficult to respond to your individual concerns without being able to investigate in detail. To do this we would need more information from you. If you would like to provide further information relating to your care, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you and liaise with the relevant department.

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