"Good patient care - so so administration."
About: Manchester Royal Eye Hospital / Ophthalmology Manchester Royal Eye Hospital Ophthalmology M13 9WH
I chose this hospital from a short list of two following a referral from my GP requested by a high street optician.
On my first visit I was given a very thorough eye examination which involved visits, all in the same appointment, to a number of different clinic areas.
At the end of this I was given a provisional diagnosis of my medical condition by the opthalmologist who had performed the greatest part of the examination.
It was also made clear to me that an eye consultant would review the results of the examination and decide on the appropriate course of action, if any.
Before this appointment I was provided with information about the hospital so I had some idea of what to expect.
On my follow up appointment 13 months later I was given a much briefer eye examination and advised that a consultant would write to me with the results.
Although this letter was dictated on the day of this appointment I did not receive it until a month later (so perhaps just as well that I don't have a serious eye condition).
The process for arranging the initial appointmment was confusing with some of the information I received through the post and on the booking web site being misleading.
On the other hand I was able to let the hospital know about when and where it would not be convenient for me to have the follow up appointment, and these times and places were avoided.
The best piece of advice from the hospital was to bring a pair of (prescription) sunglasses with me to wear on the journey home.